ORDERING INFORMATION
Question: Does Axio accept phone, fax or snail mail orders?
All ordering, price quotes, stock status, and shipping quotes are provided online -- no exceptions. We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only.

Question: I think I may have inadvertently placed a duplicate order.
What should I do now?
Contact us via email at customerhelp@axioluggage.com. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call 1-800-GO-FEDEX to refuse those shipments. You will be refunded in full when those items are returned to Axio.

Question: How long does it generally take to process an order?
It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery. Axio will put forth its best efforts, however, we cannot guarantee that your order will ship the same day.

PAYMENT INFORMATION
Question: Why must Axio verify my shipping address?
For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please make sure your credit card issuer bank's phone number is correctly listed during the order process.

Question: Why was my credit/debit card be declined when I know for certain that I have the funds available?
A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.

CONTACT INFORMATION
Question: How do I contact Axio?
Axio Performance Luggage
P.O. Box 578
Fallbrook, CA 92088
customerhelp@axioluggage.com

RETURNS (RMA) INFORMATION:
Question: Is it mandatory to have an RMA number in order to return a product to Axio?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. Axio will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 30 days. Axio must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Question: How do I acquire a Return Merchandise Authorization number (RMA#)?
Please click here to contact an Axio representative to request a Return Merchandise Authorization number (RMA#).

Question: What address should I send my return to?
Axio Performance Luggage
8153 Zionsville Road
Indianapolis, IN 46268
Attn: (Please list RMA# here)

Question: May I exchange my RMA'd item for a different product?
Yes, in some instances where the original item is no longer available.

Question: How long will it be before a refund/credit actually appears on my credit/debit card?
It takes us five to seven business days to process a credit back to your credit card and up to two billing cycles to appear on your statement.

Question: Approximately how long does it take for Axio to process an RMA? It takes five to seven business days for us to process and re-ship or issue a refund once we receive the product.